Terms & Conditions

These terms apply when you use this website or buy from Smartway Media Pvt. Ltd. ("we", "us"). By placing an order you agree to them.

• All prices are in Indian Rupees. GST and delivery charges are shown before you pay.
• Bulk prices depend on the quantity you order. The price shown in your cart is the price you pay.
• We may refuse or cancel an order, for example if a product is not available, a price was shown wrongly, or the design breaks these terms. If you already paid, you get a full refund.

• You must own, or have permission to use, every logo, photo, name and design you send us.
• We will not print anything illegal, hateful, obscene, or that copies someone else's trademark or copyright.
• We use your files only to make your order. We do not sell or share them.

• For customised products we may send a digital proof. Please check spelling, photos and layout carefully: we print exactly what you approve.
• Colours on paper, plastic, fabric or ceramic can look slightly different from your screen. Small differences are not a printing fault.

• Payment can be made online, by UPI or bank transfer, or by cash on delivery where offered.
• Online payments are processed by our payment partner. We never see or store your card or UPI PIN.

Delivery is covered in our Shipping Policy, and returns and refunds in our Returns & Refunds policy.

Our responsibility for any order is limited to reprinting it or refunding what you paid for it. We are not responsible for indirect losses such as missed events, as long as we acted in good faith.

If you have a complaint, please contact our grievance officer, the Customer Care Manager, at mustprintindia@gmail.com. We acknowledge complaints within 48 hours and aim to resolve them within one month.

These terms are governed by the laws of India. We may update them from time to time; the version on this page on the day you order applies to your order.